Baptist Health & Rehab is proud to announce we have received the Customer Experience Award from Activated Insights, formerly Pinnacle Quality Insight. This honor means we scored in the top 15 percent of senior care providers in multiple categories.
Congratulations to all our staff for your outstanding work! This recognition highlights what we are doing for skilled nursing in Bismarck, ND.
We qualified for the Customer Experience Award in the following categories:
Skilled Nursing:
- Overall Satisfaction
- Nursing Care
- Dining Service
- Quality of Food
- Cleanliness
- Individual Needs
- Laundry Service
- Communication from Facility
- Response to Problems
- Dignity and Respect
- Recommend to Others
- Activities
- Professional Therapy Services
- Admission Process
- Safety and Security
- Overall Customer Experience
On behalf of this community, Activated Insights engaged residents and their families in monthly interviews throughout 2024. These conversations included open-ended questions and rating across various categories, and we used this feedback to drive continuous improvement in care.
About Cassia
Baptist Health & Rehab is owned and operated by Cassia. As a nonprofit, Cassia’s mission is to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.
About Activated Insights
Activated Insights enables long-term care and post-acute care providers to optimize every interaction with employees and clients.